Retrieving Call Trace
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1- Click Call Trace in the navigation panel
2- Set various parameters for call trace, such as
Time and date range
Called or calling number
Network Access Point (NAP)
Incoming or outgoing calls
Call Duration, Reason Code
Active call
Once you are satisfied with the filter criteria, click Apply
The filter results are displayed.
Active calls can be manually interrupted via the results window.
1- Find the call to drop in the results window.
2a - Click on the 'Drop Call' link under the 'Action' column.
2b - Alternatively, you can select the call you want in the result windows and drop it via the the top-left link 'Drop Call'.
3 - The call will be dropped. The page might need to be refresh after the command, since the dropping process might not be completed immediately after the first refresh.
1- Select a call in the results window to display further information about the call.
2- Choose the concerned call entry to view the details.
Click Download Audio File
3- You can choose to export the call trace file as an HTML file.
Click Export
4- For active calls, you can also choose to drop the call.
Click Drop call
By default, the system stores up to 10,000 call legs in memory. If the call is no longer in memory, it may be retrieved by using information from the uctdata log files. To search for calls that are no longer in memory, do the following:
'p' to print all uctdata files on disk
To load a file into memory for viewing with the Web Portal:
Option 'o' followed by the data filename (uctdata*)
Use the Web Portal to search for calls using the appropriate filter criteria. The memory will not be overwritten until you restore normal process.
To restore normal process:
Option ‘c’ to clear memory
Option ‘l’ to have calls put in memory again
By default the file is located in the following path:
Auto refresh of call trace list
This can also be done with the Restful API. See
1- Start 2- Select tbuctwriter 3- To know which files are available, as well as the start and end time of each file, use the following options:
By default, there is no option from the web portal to refresh the page with the call trace list. If you wish to have this function enabled, please follow the instructions from the freesbc forums :
