Troubleshooting Toolpack
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This page contains pointers to help troubleshoot -based systems.
Problem: The web portal does not start or is not accessible.
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Problem: I cannot perform addition or modification of configuration in the web portal. Usually this occurs in a new Toolpack Platform, for example, when new Toolpack software has been just installed on a host or a new TMG3200 is started up.
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Problem: The system does not work properly with a copied configuration.
See
Problem: There are no web browser on the linux host server ssh tunnel can be use to re-direct the connection on a remote host port to a local port:
See
Problem: How do I make sure I keep my system configuration?
All the configuration are stored in a MySQL database. To perform a backup, refer to the following links:
Click here for older versions
Problem: The Tmedia device does not accept or generate calls
Problem: Fax call is not working
Problem: A SS7 Circuit Identification Code is blocked.
Problem: E1 trunks are not up
Problem: Cannot ping VoIP interface The IP address of the VoIP port is configured and you cannot ping it.
Problem: Which application logs should I gather?
Problem: I lost access to the unit. How to recover the IP address of the unit?
Problem: I lost the SSH password
It is possible to reset the SSH password. Please contact support@telcobridges.com to get the procedure.
Problem: I want to do a factory reset
Normally a Factory Reset is not required. System can be re-configured to original settings in a few steps. Please contact support@telcobridges.com to get the procedure.
Problem: Toolpack fails during installation
Problem: Can't download a new software package
You see this error while trying to download a software package with wget:
Problem: The Toolpack system does not start
Problem: I want to change the hostname of the server running Toolpack
Problem: I don't know what else to do
This could also be useful:
See here:
Please follow the instructions here:
You can control this: See
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See (Version 2.9 and up)
Please follow the procedure in the installation guide:
Factory reset is available on recent versions of the TelcoBridges units. The procedure is described here: .
See
See "nameserver" in
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Help our support team help you by giving as much information as possible; see ''