Global System Statistics

Global statistics aggregate call metrics across your entire TMedia system, regardless of NAP or protocol. These provide a system-wide view of traffic and performance.

Real-Time Call Metrics

These metrics show the current state of calls on the system:

Statistic
Units
Description

Active Calls

Calls

Currently connected/active call count

Call Legs

Call Legs

Total call legs (typically 2 per call)

Non-Active Call Legs

Call Legs

Call legs in setup/teardown (calculated)

Incoming Call Legs

Call Legs

Current inbound call legs

Outgoing Call Legs

Call Legs

Current outbound call legs

Call Counters

Cumulative counters that increment with each call. MaaS calculates the delta between polling intervals to show calls per interval.

Total Call Counters

Statistic
Direction
Description

Call Count

All

Total calls since system restart

Incoming Call Count

Incoming

Inbound calls since restart

Outgoing Call Count

Outgoing

Outbound calls since restart

Accepted Call Counters

Calls that were successfully accepted by the system:

Statistic
Direction
Description

Accepted Call Count

All

Successfully accepted calls

Incoming Accepted

Incoming

Inbound accepted calls

Outgoing Accepted

Outgoing

Outbound accepted calls

Answered Call Counters

Calls that reached the answered/connected state:

Statistic
Direction
Description

Answered Call Count

All

Connected/answered calls

Incoming Answered

Incoming

Inbound answered calls

Outgoing Answered

Outgoing

Outbound answered calls

Calls Per Second (CPS)

CPS metrics are calculated from the cumulative counters, showing the rate of calls over time.

Overall CPS

Statistic
Direction
Description

CPS

All

Overall call attempt rate

Incoming CPS

Incoming

Inbound call rate

Outgoing CPS

Outgoing

Outbound call rate

Accepted CPS

Statistic
Direction
Description

Accepted CPS

All

Rate of accepted calls

Incoming Accepted CPS

Incoming

Inbound accepted rate

Outgoing Accepted CPS

Outgoing

Outbound accepted rate

Answered CPS

Statistic
Direction
Description

Answered CPS

All

Rate of answered calls

Incoming Answered CPS

Incoming

Inbound answered rate

Outgoing Answered CPS

Outgoing

Outbound answered rate

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CPS metrics help identify peak traffic periods, sudden spikes, and trends over time — useful for capacity planning and spotting issues.

Understanding the Metrics

chevron-rightActive Calls vs Call Legshashtag
  • Active Calls: The number of currently connected conversations

  • Call Legs: Each call typically has 2 legs (inbound + outbound), so Call Legs ≈ Active Calls × 2

  • Non-Active Call Legs: Calls in setup, alerting, or teardown phases

chevron-rightAccepted vs Answeredhashtag
  • Accepted: The system accepted the call attempt (passed initial validation)

  • Answered: The call reached a connected state (far end picked up)

The ratio of Answered to Accepted can indicate network quality issues or routing problems.

chevron-rightUsing CPS for Capacity Planninghashtag

CPS metrics help identify:

  • Peak traffic periods for capacity planning

  • Sudden traffic spikes that may indicate issues

  • Traffic trends over time when viewed historically

Available Graphs

MaaS includes built-in graphs for global statistics:

  • Global Active Calls — Real-time active call count

  • Global Call Legs — Total call legs over time

  • Global Incoming Call Legs — Inbound traffic trend

  • Global Outgoing Call Legs — Outbound traffic trend

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