Global System Statistics

Global statistics aggregate call metrics across your entire TMedia system, regardless of NAP or protocol. These provide a system-wide view of traffic and performance.

Real-Time Call Metrics

These metrics show the current state of calls on the system:

Statistic	Units	Description
Active Calls	Calls	Currently connected/active call count
Call Legs	Call Legs	Total call legs (typically 2 per call)
Non-Active Call Legs	Call Legs	Call legs in setup/teardown (calculated)
Incoming Call Legs	Call Legs	Current inbound call legs
Outgoing Call Legs	Call Legs	Current outbound call legs

Call Counters

Cumulative counters that increment with each call. MaaS calculates the delta between polling intervals to show calls per interval.

Total Call Counters

Statistic	Direction	Description
Call Count	All	Total calls since system restart
Incoming Call Count	Incoming	Inbound calls since restart
Outgoing Call Count	Outgoing	Outbound calls since restart

Accepted Call Counters

Calls that were successfully accepted by the system:

Statistic	Direction	Description
Accepted Call Count	All	Successfully accepted calls
Incoming Accepted	Incoming	Inbound accepted calls
Outgoing Accepted	Outgoing	Outbound accepted calls

Answered Call Counters

Calls that reached the answered/connected state:

Statistic	Direction	Description
Answered Call Count	All	Connected/answered calls
Incoming Answered	Incoming	Inbound answered calls
Outgoing Answered	Outgoing	Outbound answered calls

Calls Per Second (CPS)

CPS metrics are calculated from the cumulative counters, showing the rate of calls over time.

Overall CPS

Statistic	Direction	Description
CPS	All	Overall call attempt rate
Incoming CPS	Incoming	Inbound call rate
Outgoing CPS	Outgoing	Outbound call rate

Accepted CPS

Statistic	Direction	Description
Accepted CPS	All	Rate of accepted calls
Incoming Accepted CPS	Incoming	Inbound accepted rate
Outgoing Accepted CPS	Outgoing	Outbound accepted rate

Answered CPS

Statistic	Direction	Description
Answered CPS	All	Rate of answered calls
Incoming Answered CPS	Incoming	Inbound answered rate
Outgoing Answered CPS	Outgoing	Outbound answered rate

CPS metrics help identify peak traffic periods, sudden spikes, and trends over time — useful for capacity planning and spotting issues.

Understanding the Metrics

Active Calls vs Call Legs

• Active Calls: The number of currently connected conversations

• Call Legs: Each call typically has 2 legs (inbound + outbound), so Call Legs ≈ Active Calls × 2

• Non-Active Call Legs: Calls in setup, alerting, or teardown phases

Accepted vs Answered

• Accepted: The system accepted the call attempt (passed initial validation)

• Answered: The call reached a connected state (far end picked up)

The ratio of Answered to Accepted can indicate network quality issues or routing problems.

Using CPS for Capacity Planning

CPS metrics help identify:

• Peak traffic periods for capacity planning

• Sudden traffic spikes that may indicate issues

• Traffic trends over time when viewed historically

Available Graphs

MaaS includes built-in graphs for global statistics:

• Global Active Calls — Real-time active call count

• Global Call Legs — Total call legs over time

• Global Incoming Call Legs — Inbound traffic trend

• Global Outgoing Call Legs — Outbound traffic trend