Appendix A: Glossary

Glossary: Call Detail Records (CDR)Glossary: Call routingGlossary: DNSGlossary: Mean Opinion Score (MOS)Glossary: NAPGlossary: RADIUSGlossary: Ringback tonesGlossary: SAPGlossary: Signaling protocolsGlossary: SIPGlossary: SoftswitchGlossary: ToolpackGlossary: Unified communicationsGlossary: Web PortalGlossary: DTMF Relay
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